Return & Refund Policy

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods;

In order to exercise your right of withdrawal, you must send us

Soda Lingerie e.U.

Maria-Lassnig-Straße 33/2.03

1100 Wien


by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal / cancellation

If you cancel this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the end of the fourteen-day period.

Unfortunately, you currently still have to bear the costs of returning the goods.

​You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Withdrawal form

If you want to cancel the contract, please fill in this form and send it back to

Soda Lingerie e.U.

Susanna Gangl

Maria-Lassnig-Straße 33/2.03

1100 Wien  

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/Received on (*)

-Name of the customer(s)

-Address of the customer(s)

-Signature of the consumer(s) (only in case of paper communication)


(*) Delete where not applicable.